Refund policy

At Keshim, we strive to provide high-quality products that match the descriptions and images displayed on our website. If you receive a product that is different from what was shown or ordered, you may request a return in accordance with the terms below.

1. 7-Day Return Policy

We offer a 7-day return policy from the date of delivery.

A return request will be accepted only if the product received is different from the product shown or ordered on our website.

Examples may include:

  • A different product being delivered.
  • A substantially different product from the product displayed on the website.
  • A different variant, size, or model being delivered than the one ordered.

Returns for reasons such as change of mind, personal preference, or simply not liking the product may not be accepted.

2. How to Initiate a Return

To initiate a return, please email us at:

inoncorporation51@gmail.com

Your email should include:

  • Order number
  • Customer name
  • Contact number
  • Reason for return
  • Clear photographs/videos of the product received

Return requests must be submitted within 7 days from the date of delivery.

3. Return Shipping Charges

The customer will be responsible for and must pay all reverse shipping/return shipping charges for sending the product back to Keshim.

Keshim will not be responsible for or reimburse the reverse shipping charges paid by the customer.

The customer must ensure that the product is securely packed and shipped to the return address provided by Keshim.

4. Product Condition

The product must be returned in its original condition, along with its original packaging, accessories, tags, and other items supplied with the order, wherever applicable.

The returned product must be received by us for inspection before a refund can be processed.

5. Quality Check & Refund Process

The product will be delivered to the customer first. If a return is approved, the product must be received back by Keshim before the refund process is initiated.

Once the returned product is received, our team will conduct a quality and condition check to verify that the returned product meets our return policy requirements.

The refund will be initiated only after the returned product successfully passes our quality check.

If the product does not meet the return conditions, the return or refund request may be rejected.

6. Refund

Once the return is approved after the quality check, the applicable refund will be initiated to the original payment method or through the applicable refund process.

The time taken for the refund to reflect in your account may vary depending on your bank, payment gateway, or payment provider.

Reverse shipping charges paid by the customer are non-refundable.

7. Non-Returnable Situations

A return may not be accepted in the following situations:

  • The return request is made after 7 days from delivery.
  • The product is not different from the product ordered or displayed.
  • The product has been used, damaged, altered, or mishandled by the customer.
  • The original packaging, accessories, tags, or other supplied items are missing, wherever applicable.
  • The returned product fails our quality and condition inspection.
  • The customer requests a return due to change of mind, personal preference, or other reasons not covered under this policy.

8. Important Terms & Conditions

  • All return requests are subject to verification and approval by Keshim.
  • Submitting a return request does not automatically guarantee approval.
  • Customers may be required to provide photographs or videos to verify the issue before a return is approved.
  • All reverse/return shipping charges shall be borne solely by the customer.
  • Keshim will not reimburse or refund any reverse shipping charges paid by the customer.
  • The returned product must correspond to the product for which the return request was raised.
  • Refunds will not be initiated before the returned product is received and successfully inspected.
  • Keshim reserves the right to reject a return if the product does not satisfy the conditions mentioned in this policy.
  • Any decision regarding the acceptance of a return will be based on the condition of the returned product and verification of the reason for return.

9. Contact Us

For return-related queries or to initiate a return, please contact us at:

Email: inoncorporation51@gmail.com

Keshim
We are committed to providing our customers with quality products and a reliable shopping experience.