Shipping policy

Shipping Policy

Last Updated: August 25, 2026

At KESHIM, we are committed to delivering your order safely, quickly, and reliably. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

  • Orders are processed after successful payment confirmation.

  • Orders are generally dispatched within 1–3 business days.

  • Orders placed on Sundays or public holidays may be processed on the next business day.

  • Once your order has been dispatched, you will receive shipping and tracking information through your registered contact details, where available.

2. Delivery Time

We generally aim to deliver orders within 5–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote and difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, KESHIM may offer free shipping or other shipping promotions. The applicable shipping charges shown at checkout will be final for your order.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number or tracking link through SMS, email, WhatsApp, or other available communication channels.

You can use the tracking information to check the current status of your shipment.

Please allow some time for tracking information to become active after the order is handed over to the courier.

5. Delivery Attempts

Our courier partner will normally make delivery attempts at the address provided during checkout.

Please ensure that:

  • Your shipping address is complete and accurate.

  • Your phone number is correct and reachable.

  • Someone is available to receive the package when possible.

If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number, or repeated failed delivery attempts, the shipment may be returned to us.

6. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

KESHIM will not be responsible for delays or failed delivery caused by incorrect or incomplete address information provided by the customer.

If you notice an address error immediately after placing your order, please contact our customer support team as soon as possible. We will try to assist you, but changes cannot be guaranteed after the order has been dispatched.

7. Delayed Shipments

Although we aim to deliver orders within the estimated delivery period, occasional delays may occur due to:

  • Courier or logistics issues

  • Severe weather

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • High order volumes

  • Government restrictions or other unforeseen circumstances

If your order is significantly delayed, please contact our support team so we can assist you with the shipment status.

8. Damaged Package

If your package appears damaged, opened, or tampered with at the time of delivery, please inspect the package carefully before accepting it where possible.

If you receive a damaged product, contact us as soon as possible with:

  • Your order number

  • Photos/videos of the package

  • Photos/videos of the damaged product

  • A brief description of the issue

This will help us investigate the issue and provide an appropriate resolution in accordance with our return and refund policy.

9. Undelivered or Returned Orders

If an order is returned to KESHIM because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply if the customer requests re-shipment.

Any refund for a returned shipment will be handled according to our applicable refund and return policy.

10. Contact Us

If you have any questions regarding your shipment or delivery, please contact us:

KESHIM

Phone / WhatsApp: +91 8200668714
Email: Inoncorporation51@gmail.com
Address: 3rd Floor, Plot No. 54, Atmanand Industrial Estate -3, Gujarat, Surat, 395017, India

Customer Support: 24/7

We are happy to assist you with your order and delivery-related queries.

KESHIM — Comfort that moves with you.